Privacy Policy

Last updated: January 1, 2025

This Privacy Policy explains how Lystar Hotel Casino Reviews ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website at getlystar.com (the "Site"). We are committed to safeguarding your privacy and ensuring transparency in our data practices, in full compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

1. Information We Collect

We collect information in two categories: (a) information you voluntarily provide to us, and (b) information collected automatically through your use of the Site.

Information you provide: When you contact us via email, submit a review query, or sign up for our newsletter, we may collect your name, email address, and any other details you choose to share.
Automatically collected information: When you browse our Site, we may automatically collect your IP address, browser type, operating system, referring URLs, pages viewed, and the date/time of your visit. This data helps us understand user behaviour and improve our content.

2. How We Use Your Information

We use the information we collect for the following legitimate purposes:

To provide, maintain, and improve our hotel and casino review content.
To respond to your inquiries, comments, or support requests.
To send periodic newsletters or updates, only if you have opted in to receive them.
To analyse site traffic and usage patterns using aggregated, anonymised data.
To comply with applicable legal obligations and protect our legal rights.

3. Legal Bases for Processing (GDPR/UK GDPR)

Under the GDPR and UK GDPR, we rely on the following lawful bases for processing your personal data:

Consent: For optional communications (e.g., newsletter sign-up), we process your data based on your explicit consent, which you may withdraw at any time.
Legitimate interests: For analytics, site improvement, and fraud prevention, we rely on our legitimate interest in operating and enhancing our free review publication.
Legal obligation: Where we are required by law to retain or disclose certain information.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience and collect statistical data. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the basic functionality of the Site, such as remembering your preferences.
Analytics cookies: Help us understand how visitors interact with our pages (e.g., Google Analytics). These are non-essential and only activated with your consent.
Advertising cookies: We may partner with third-party networks (including Google Ads) to display relevant ads. These cookies track your browsing activity across websites to build a profile of your interests. You can opt out via your browser settings or Google Ads Settings.

You can control and delete cookies through your browser preferences. Disabling certain cookies may affect the functionality of our Site.

5. Third-Party Disclosure and Advertising

We do not sell, trade, or rent your personal information to third parties. However, we may share aggregated, non-personally identifiable information with partners. For advertising, we use Google Ads, which may use cookies (including DoubleClick) to serve ads based on your prior visits to our Site. You can opt out of personalised advertising by visiting Google Ads Settings.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. For example, contact form submissions are retained for a maximum of 12 months, while analytics data is kept for 26 months. When personal data is no longer required, we securely delete or anonymise it.

7. Your Data Protection Rights

Under applicable data protection laws, you have the following rights:

Right of access: Receive a copy of the personal data we hold about you.
Right to rectification: Correct any inaccurate or incomplete data.
Right to erasure: Request deletion of your personal data, subject to legal exceptions.
Right to restrict processing: Request that we limit how we process your data.
Right to data portability: Receive your data in a structured, machine-readable format.
Right to object: Object to our processing based on legitimate interests or direct marketing.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 10. We will respond within one month, as required by law.

8. International Data Transfers

As our Site is operated within the United Kingdom, your data is stored on secure servers located in the UK/EEA. If we ever transfer data outside the UK/EEA, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the Information Commissioner's Office.

9. Data Security

We implement robust technical and organisational measures to protect your personal data, including SSL/TLS encryption, firewalls, and access controls. While no method of transmission over the internet is 100% secure, we strive to protect your information and regularly review our security practices.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our Data Protection Officer:

Lystar Hotel Casino Reviews
23 Shaw Bypass North Frank, B27 6SF, UK
Email: privacy@getlystar.com
Phone: +442552154251

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.